Privacy Policy

The purpose of this Privacy Policy is to describe to you ICEsoft’s practices in collecting and dealing with information you provide to us. It also provides you with information regarding the choices you have with respect to how this information is used and disclosed.


Your privacy is important to us. To help you better protect your privacy, ICEsoft provides this Policy Statement to inform you about our information practices and the choices you can make about the way your personal information is collected, used and disclosed.


This Privacy Policy applies to any and all information collected by ICEsoft through our website, email, tradeshow, phone or mail interactions. We collect both Personal Data and Usage Data. For the purposes of this policy, we define Personal Data as any data that may be used to identify or describe an individual. Personal Data may be requested from you at various points during your interaction with us. These interaction points may include, but not be limited to when:

  • you create a user account to provide you access to the various products and services offered on
  • you fill out various forms that data from us such as pricing or product information
  • you request information either on-line or via email or phone
  • you visit us at a trade show
  • you registration onto our online forums
  • you participate in any of our on-line surveys
  • you register for ICEsoft provided services such as training courses, webinars, tutorials etc.
  • you register or participate in any of our various promotions or contests
  • you submit questions or comments to us

Whenever we collect Personal Data information from you we do so with your awareness and permission. If you don’t want us to have access to the information we request, don’t fill out the forms. If you want to access our products and services and for whatever reason you don’t feel comfortable with us having access to the information requested, please email us and we will see what we can do to accommodate you using other means.


Depending on the type of interaction you are engaging in with the company; we can request different kinds of information. For the most part this information may include, but not be limited to the following:

  • your name; (first and last)
  • the name of your company
  • your position in the company
  • your location (such as country, state, province etc.). This allows us to more effectively allocate our support resources
  • your e-mail address
  • your phone number
  • your username and password

Depending on whether or not you are procuring support or services from us we may additionally require:

  • your billing address information
  • your credit card information and/or invoice number
  • your fax number


We use your personal data:

  • to create and maintain your account
  • to communicate with you regarding a support request or bug report you submitted
  • to track any bug reports or support requests you may have logged
  • to confirm with you the status of product or service orders and or payment status
  • to register any contribution you might make to our open source project
  • to send you or your company/employer information regarding upcoming product releases and services
  • to send you or your company/employer metrics regard usage profiles, durations, frequency of visits etc.
  • to inform you regarding support, training and/or service promotions
  • to confirm/remind you regarding programs(webinars, training, other) or to forward information you may have requested
  • to invite you to participate in surveys or feature planning sessions
  • to better understand the needs of our open source community


Except for very limited circumstances ICEsoft will do its best not share your Personal Data with anyone other than yourself and/or your employer. ICEsoft may disclose your personal data to third parties under any of the following circumstances:

  • As required by law. This includes such activities as responding to a valid subpoena, warrant, audit, or agency action, or to prevent fraud. For research activities, including the production of statistical reports.
  • As is required to fulfill orders, to conclude billing/credit card payment processing, and/or to facilitate bill collection.
  • In the context of a business transaction, such as a merger, acquisition, consolidation, or divestiture of all or nearly all of ICEsoft’s assets.
  • When ICEsoft contracts third party contractors to provide services on our behalf, such as providing engineering or support services, the generation of statistical reports, market analysis and demographic studies, etc. and only when the third party agrees to be bound by this Privacy Policy.


ICEsoft respects your privacy and will makes every effort to provide you with effective opt-out options with regards any promotional or direct marketing styled communications you may receive from ICEsoft and its employees. We will do our best to provide opt-out options with every promotional communication we send out. If for whatever reason our unsubscribe systems fail to work, please contact us and we will expedite your removal from any mail out lists. Please note that if you choose not to accept promotional e-mails, you may not receive special offers that may be of value to you.

Regardless of your “opt-out” status, you may still receive the odd communication from ICEsoft. Typically these will be in regards to a service or information request you may have submitted, reminders of training, webcast, or webinar session you registered for etc. ICEsoft also reserves the right to contact you in the event that we find an issue with a product or service you have purchased that may requires your immediate attention.


Our website is designed to automatically captures IP addresses and to issue cookies. We use IP addresses to help diagnose problems with our network and server, identify users, and to help secure our website against cyber attacks, viruses or improper activities.

In order to provide a more effective and efficient user experience ICEsoft uses cookies on its website to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. We often use these cookies to pass information back and forth across the systems that you interact with during your visit to our site. We use cookies and the information they provide to assist in tracking the demographics, statistics and usage profiles of our website visitors, forum users and downloaders. We refer to this information as Usage Data. Usage Data may be used and publicly disseminated by ICEsoft as part of our sales and marketing efforts. Cookies are also what enable us to “auto-fill” in information you may have previously entered into new forms or information request tables.

It is at your discretion whether or not your browser is enabled to use cookies. You should consult your browser help features or documentation for more information on disabling cookies. If you do not wish us to be able to track or use your Usage Data, you should disable cookies. You should be aware however that the use of cookies may be necessary in some parts of our website for us to provide certain products or services, and choosing to reject cookies will reduce the performance and functionality of the site.

PUBLIC FORUMS CAUTION provides forums, wikis, and other similar public communication vehicles. Please remember that any information you disclose when utilizing these services is public information and not controlled by ICEsoft and is not subject to this Privacy Policy. This includes material such as your name, your company name, project details or other information you may deem to be proprietary. Please exercise caution when deciding to disclose any personal information when participating in these communication vehicles. Use of these services is a complimentary service to the community offered by ICEsoft. As the sponsor, ICEsoft reserves the right to take any necessary action to preserve the forum’s integrity. This includes but is not limited to removing any posting that is vulgar or inappropriate and/or revoking a participants logon id.

LINKS TO OTHER SITES contains links to other sites. We do not control the information presented on these sites, nor do we control the information collected and privacy policy of these sites. Please consult the companies that run these sites directly if you have any questions regarding their policies and procedures.


If you need to update any aspect of your personal data, please contact us. We will do our best to get the changes you want made into our data base as quickly as possible.


If you have any questions about any of these practices, please feel free to contact us.


ICEsoft reserves the right to change this policy from time to time. If we do make changes, the revised Privacy Statement will be posted on our website with prominent notifications that the statement has been changed.


Remarketing allows us to reach people who have previously showed interest in our services. We connect to potential customers while they’re online by showing a compelling message or offer that may encourage them to return. Third party vendors, such as Google, help us target potential clients by placing ads on the Google Display Network. Ad placement is done by using cookies to serve ads based on someone’s past visits to your website. If visitors would like to opt-out of Google’s use of cookies, they can do so by visiting the Ads Preferences Manager or they can visit the Network Advertising Initiative opt-out page.